Harmon City emphasizes managerial leadership

Independent operators need to carefully assess leadership potential and provide support with education and mentoring, according to Laurie Harmon, VP, human resources, Harmon City.

The 16-store operator, based in the greater Salt Lake City area,  uses an assessment tool called the "Understanding Character Program" to select and identify leaders, according to Harmon's comments during an educational session on succession planning for store associates at The NGA Show in Las Vegas.

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