Key development: Won contract to install full-service restaurants inside selected Wal-Mart stores.
What's next: Boosting customer counts by 50% at each store.
Fred DeLuca wins by staying in touch.
DeLuca, co-founder and president of the Subway restaurant chain, always manages to be a step ahead. He does that by listening to everyone -- especially his franchisees -- and then acting on much of what he hears, industry observers said.
Without that give-and