27. FRED DELUCA

Key development: Won contract to install full-service restaurants inside selected Wal-Mart stores.What's next: Boosting customer counts by 50% at each store.Fred DeLuca wins by staying in touch.DeLuca, co-founder and president of the Subway restaurant chain, always manages to be a step ahead. He does that by listening to everyone -- especially his franchisees -- and then acting on much of what he

Key development: Won contract to install full-service restaurants inside selected Wal-Mart stores.

What's next: Boosting customer counts by 50% at each store.

Fred DeLuca wins by staying in touch.

DeLuca, co-founder and president of the Subway restaurant chain, always manages to be a step ahead. He does that by listening to everyone -- especially his franchisees -- and then acting on much of what he hears, industry observers said.

Without that give-and

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