BOOK RANKS WEST POINT SERVICE TOPS

AKRON, Ohio -- West Point Market here is one of 10 companies and the only supermarket featured in a new book on top-quality customer service.In connection with the book, the retailer was profiled in a recent segment of ABC's "Good Morning, America."The author, Leonard L. Berry, a professor of marketing at Texas A&M University, College Station, Texas, was interviewed at West Point Market, a single-unit

AKRON, Ohio -- West Point Market here is one of 10 companies and the only supermarket featured in a new book on top-quality customer service.

In connection with the book, the retailer was profiled in a recent segment of ABC's "Good Morning, America."

The author, Leonard L. Berry, a professor of marketing at Texas A&M University, College Station, Texas, was interviewed at West Point Market, a single-unit independent, with company President Russell Vernon.

The book

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