CRITICAL POINT PERSON

DALLAS -- Fleming here is helping its independent retail customers in a new way -- assigning each one a go-to person to help resolve ongoing challenges."We recognized the need for a single point of contact between Fleming and the customer," Paul Adams, director of retail training, explained. "Our goal was to connect what the specialist knows with what the retailer needs."Accordingly, the wholesaler

DALLAS -- Fleming here is helping its independent retail customers in a new way -- assigning each one a go-to person to help resolve ongoing challenges.

"We recognized the need for a single point of contact between Fleming and the customer," Paul Adams, director of retail training, explained. "Our goal was to connect what the specialist knows with what the retailer needs."

Accordingly, the wholesaler has created the position of retail account executive, replacing the tradition

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