DISTRIBUTION TECHNOLOGY ROI CALLED DISAPPOINTING

NASHVILLE, Tenn. -- While acknowledging that adoption of new technologies has brought efficiency to a wide variety of distribution operations, executives from two of the nation's largest wholesalers also noted that paybacks in the form of significant cost savings have not yet materialized.Between 1994 and 1997, when technology usage in distribution centers increased significantly, total operating

NASHVILLE, Tenn. -- While acknowledging that adoption of new technologies has brought efficiency to a wide variety of distribution operations, executives from two of the nation's largest wholesalers also noted that paybacks in the form of significant cost savings have not yet materialized.

Between 1994 and 1997, when technology usage in distribution centers increased significantly, total operating expenses for warehouse operations increased from 3.06% of sales to 3.60% of sales, accor

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