EMPLOYEES CAN'T GET NO SATISFACTION: SURVEY

ST. LOUIS -- Nearly all supermarket companies fail to include measurements of either customer or employee satisfaction in their bonus/incentive plans for store management personnel, and so are missing a key opportunity for building shopping and worker loyalty.That's the conclusion reached by Fred Martels, managing partner, People Solution Strategies, St. Louis, which conducted the recently released

ST. LOUIS -- Nearly all supermarket companies fail to include measurements of either customer or employee satisfaction in their bonus/incentive plans for store management personnel, and so are missing a key opportunity for building shopping and worker loyalty.

That's the conclusion reached by Fred Martels, managing partner, People Solution Strategies, St. Louis, which conducted the recently released Supermarket Store Management 2001 Compensation and Benefits Survey for the National Gr

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