EAST BRIDGEWATER, Mass. -- Shaw's Supermarkets here has found that an "English as a Second Language" program for distribution center personnel has helped reduce turnover and improve productivity.
Moreover, a companywide effort to make employees more sensitive to diversity issues is also helping.
Ruth Bramson, senior vice president, human resources, revealed the new employee training approach during a recent interview with SN.
After being tried in one warehouse, the pro