EXECUTIVES ADDRESS WORKFORCE 'JERK FACTOR'

WHITE SULPHUR SPRINGS, W.Va. -- Consultants have lots of sophisticated tools to motivate retail employees, but retail leaders know at least one simple, real-world solution: Get rid of employees who are jerks."It's important to give people mentors, but you don't want a jerk to do the mentoring," said Jeffrey A. Rein, president and chief operating officer of Walgreen Co., Deerfield, Ill. "If you can

WHITE SULPHUR SPRINGS, W.Va. -- Consultants have lots of sophisticated tools to motivate retail employees, but retail leaders know at least one simple, real-world solution: Get rid of employees who are jerks.

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