FLEXIBILITY: HERSHEY'S SECRET INGREDIENT

HERSHEY, Pa. -- If Hershey has a secret to success, it could be a program called QTE, or Quality Through Excellence. It aims to teach and motivate employees to be flexible when serving the retail customer.no, president and chief operating officer. Category management plays a part in the program these days, explains Viviano, especially in sales and marketing. QTE is in place to understand the customer,

HERSHEY, Pa. -- If Hershey has a secret to success, it could be a program called QTE, or Quality Through Excellence. It aims to teach and motivate employees to be flexible when serving the retail customer.

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