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In challenging economic times, with competition from mass merchants growing, supermarket retailers have recognized the need to improve customer service in order to hold on to consumers. And their technology priorities, as measured in this year's SN technology survey, reflect that attention to the consumer.In SN's eighth annual State of the Industry Report on Supermarket Technology, supermarket executives

In challenging economic times, with competition from mass merchants growing, supermarket retailers have recognized the need to improve customer service in order to hold on to consumers. And their technology priorities, as measured in this year's SN technology survey, reflect that attention to the consumer.

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