FRED MEYER PRESCRIBING NEW SYSTEM FOR PHONES

PORTLAND, Ore. -- Looking to cut labor costs and keep pace with volume, Fred Meyer Inc. here is installing an interactive voice response telephone system for prescription refills at a number of its pharmacies.Dave Schulberg, vice president and director of pharmacy, announced the rollout during a presentation at the Food Marketing Institute's Supermarket Pharmacy Conference in Seattle late last month.

PORTLAND, Ore. -- Looking to cut labor costs and keep pace with volume, Fred Meyer Inc. here is installing an interactive voice response telephone system for prescription refills at a number of its pharmacies.

Dave Schulberg, vice president and director of pharmacy, announced the rollout during a presentation at the Food Marketing Institute's Supermarket Pharmacy Conference in Seattle late last month. The IVR system will be up and running in the next couple of months, he said.

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