GOOD WORKERS CALLED KEY TO BETTER SERVICE

CHICAGO -- Customers want more from supermarket workers, and supermarkets need to do more to empower employees as well as take a more innovative approach to recruitment to solve the industry's pressing labor shortage.This was the message presented at the Food Marketing Institute's Speaks session at last week's annual convention here.Michael Sansolo, FMI senior vice president, said FMI's Trends report

CHICAGO -- Customers want more from supermarket workers, and supermarkets need to do more to empower employees as well as take a more innovative approach to recruitment to solve the industry's pressing labor shortage.

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