The Growing Gulf in Consumer-Satisfaction Measures

A surprisingly large and increasing spread between consumers' satisfaction with various food retailing chains was registered by the American Consumer Satisfaction Index that's issued annually by the University of Michigan. ACSI is a much-followed and often-mentioned measure of how favorably, or not, consumers regard various shopping choices, including such diverse services as supermarkets, department

A surprisingly large and increasing spread between consumers' satisfaction with various food retailing chains was registered by the American Consumer Satisfaction Index that's issued annually by the University of Michigan.

ACSI is a much-followed and often-mentioned measure of how favorably, or not, consumers regard various shopping choices, including such diverse services as supermarkets, department stores, banks, life insurance and several e-commerce permutations. The most recent ed

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