JUST OFF THE WIRE

Wireless technology, used frequently in store operations such as direct-store delivery and shelf price auditing, is being deployed more broadly now to better manage customer-service demands.Retailers are using wireless-paging systems, for example, to give shoppers greater access to staff who can deliver personal attention.One major chain has installed customer kiosks with house phones that link up

Wireless technology, used frequently in store operations such as direct-store delivery and shelf price auditing, is being deployed more broadly now to better manage customer-service demands.

Retailers are using wireless-paging systems, for example, to give shoppers greater access to staff who can deliver personal attention.

One major chain has installed customer kiosks with house phones that link up with portable communications systems worn by store staff.

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