LEAN AND MEAN

WEST VALLEY CITY, Utah -- Once upon a time, long, long ago, tech support was easy. No workstations were data centers -- they all linked back to a mainframe -- and a simple green light was the basis of most troubleshooting.Green light on: "good." Green light off: "We'll send you a new one."Much has changed and now nearly every device in the store has its own computing platform. Help desks are a vital

WEST VALLEY CITY, Utah -- Once upon a time, long, long ago, tech support was easy. No workstations were data centers -- they all linked back to a mainframe -- and a simple green light was the basis of most troubleshooting.

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