LETTER TO THE EDITOR

Scheduling Serviceto a comment made in a cover article by Elliot Zwiebach, "New Look, New Challenges," SN, May 12. The article addresses several points made by Margaret McEwan at the Food Marketing Institute Annual Convention. I do not question the observations made by the FMI study, the vital importance of front-end operations in our stores, or the frustration a customer has waiting in line. I must,

Scheduling Service

to a comment made in a cover article by Elliot Zwiebach, "New Look, New Challenges," SN, May 12. The article addresses several points made by Margaret McEwan at the Food Marketing Institute Annual Convention. I do not question the observations made by the FMI study, the vital importance of front-end operations in our stores, or the frustration a customer has waiting in line. I must, however, question arbitrary statements that we "cannot afford to cut labor" and

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