IN MY OPINION

There's been a great deal of talk about Efficient Consumer Response. Now the industry is anxious to see more short-term, concrete action. The reality of the situation is that implementation of many of the elements most commonly associated with ECR -- electronic data interchange and cross-docking -- require substantial capital investment in technology and systems, and human resources investment in

There's been a great deal of talk about Efficient Consumer Response. Now the industry is anxious to see more short-term, concrete action. The reality of the situation is that implementation of many of the elements most commonly associated with ECR -- electronic data interchange and cross-docking -- require substantial capital investment in technology and systems, and human resources investment in restructuring and training. There is, however, an easy immediate first step: building open and be

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