NEW SECTIONS: BEYOND PRODUCTIVITY

It wasn't long ago that the chief purpose of technology was to enhance operational efficiency through the quicker execution of what had been manual activities.That worked well: Technology made it possible to more effectively schedule labor against peak front-end times; and labor could be redeployed to better advantage, such as by moving random-weight scales out of departments and to the point of purchase.

It wasn't long ago that the chief purpose of technology was to enhance operational efficiency through the quicker execution of what had been manual activities.

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