There's no way around it: The business of retailing is the business of being sensitive to shoppers.
markets from those that fail.
And, at many food retailers, it's the consumer-affairs specialist who is on the front line of figuring out what shoppers want and playing the role of shopper advocate.
SN asked its panel of consumer-affairs specialists to review findings of the SN Shoppers Poll and comment on what its findings seemed to imply.
"The survey revealed