THE PEOPLE FACTOR

Supermarket chains are beginning to mine many segments of the labor pool, mentor store-level workers, and fund higher education for their most promising staffers.These programs carry ambitious goals -- to stem costly turnover that can exceed 100% annually, groom the next generation of store managers and corporate executives, and build store teams that excel at satisfying and retaining customers who

Supermarket chains are beginning to mine many segments of the labor pool, mentor store-level workers, and fund higher education for their most promising staffers.

These programs carry ambitious goals -- to stem costly turnover that can exceed 100% annually, groom the next generation of store managers and corporate executives, and build store teams that excel at satisfying and retaining customers who are prized in an industry netting 1%.

"Limiting turnover can improve the botto

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