ORLANDO, Fla. -- Pharmacies should live up to their advertising. That was the suggestion of Timothy Sullivan, associate professor at the University of Central Florida, who represented the patient's perspective in a panel discussion on trends in pharmacy benefit management at the National Association of Chain Drug Stores' annual Pharmacy Conference here last month.
"It's not the same when I go to the pharmacy as in the ads. The clerk tells me to come back in 15 minutes. The pharmacist