RETAILERS: ADD VALUE TO PROTECT LOYALTY

NEW YORK -- Smaller store operators can continue to thrive in an increasingly competitive marketplace by focusing on value-added services, a panel of three independent retailers said at the 50th annual Fancy Food Show here.The operators agreed that free educational programs, retention of well-trained, knowledgeable staff and other services have helped them maintain the loyalty of their customers despite

NEW YORK -- Smaller store operators can continue to thrive in an increasingly competitive marketplace by focusing on value-added services, a panel of three independent retailers said at the 50th annual Fancy Food Show here.

The operators agreed that free educational programs, retention of well-trained, knowledgeable staff and other services have helped them maintain the loyalty of their customers despite competition from larger companies such as Wal-Mart Stores and Whole Foods Market.

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TAGS: Walmart