RETENSION-GETTER

GREENACRES, Wash. -- At Tidyman's here, the pharmacists work hard to get new customers. They work even harder to keep them. The goal is to build customer loyalty."We get them with price. We keep them with service," says Ken Mitley, director of pharmacy at Tidyman's, which has a total of seven pharmacies inside its 10 supermarkets. Tidyman's operates stores with pharmacies in eastern Washington, northern

GREENACRES, Wash. -- At Tidyman's here, the pharmacists work hard to get new customers. They work even harder to keep them. The goal is to build customer loyalty.

"We get them with price. We keep them with service," says Ken Mitley, director of pharmacy at Tidyman's, which has a total of seven pharmacies inside its 10 supermarkets. Tidyman's operates stores with pharmacies in eastern Washington, northern Idaho and western Montana.

"It's hard to get people to break habits," say

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