OSAGE BEACH, Mo. (FNS) -- An independent with superior customer service can compete successfully on supercenters, retailers attending the annual convention of the Missouri Grocers Association were assured.
This year's conclave covered the theme of survival -- with a number of speakers addressing the issue.
"Customer service is the key to your survival," warned Bill Lancaster, vice president of sales, Associated Wholesale Grocers, Kansas City, Kan.
Following a workshop