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Good help has always been hard to find. But with unemployment at rock-bottom levels, some human resource departments have turned to the next generation of hiring and training tools to catch and keep good staffers.Decision-support systems, used in conjunction with well-stocked databases, are traditionally used by retailers and wholesalers for functions ranging from merchandising and category management

Good help has always been hard to find. But with unemployment at rock-bottom levels, some human resource departments have turned to the next generation of hiring and training tools to catch and keep good staffers.

Decision-support systems, used in conjunction with well-stocked databases, are traditionally used by retailers and wholesalers for functions ranging from merchandising and category management to pricing and promotion decisions.

A few companies, however, are extending

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