THE STATE OF SERVICE

Service isn't what it used to be -- but that's a good thing, retailers tell SN.Industry competition, labor shortages and changes in consumer shopping habits have all forced supermarket operators to re-assess their service strategies. In some cases, margin-sensitive retailers have opted to highlight convenience by implementing more self-service venues. Others have chosen to reinforce their traditional

Service isn't what it used to be -- but that's a good thing, retailers tell SN.

Industry competition, labor shortages and changes in consumer shopping habits have all forced supermarket operators to re-assess their service strategies. In some cases, margin-sensitive retailers have opted to highlight convenience by implementing more self-service venues. Others have chosen to reinforce their traditional service departments with upgrades.

But several progressive retailers ha

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