SUPERMARKET STRENGTHS - AND WEAKNESSES

SN: What do consumers perceive as the greatest strength and weakness of supermarkets today? riety and assortment -- they expect to find the same items week in and week out.But the greatest perceived weakness stems from that strength. Because we have so much variety, consumers expect us to carry ever broader selections, which we can't carry, and that leads to disappointment. HOSEY: The supermarket's

SN: What do consumers perceive as the greatest strength and weakness of supermarkets today?

riety and assortment -- they expect to find the same items week in and week out.

But the greatest perceived weakness stems from that strength. Because we have so much variety, consumers expect us to carry ever broader selections, which we can't carry, and that leads to disappointment. HOSEY: The supermarket's greatest strength is the quality and variety of products we offer. As c

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