What do shoppers really think of supermarket bakeries and delis? Ten women participating in a consumer focus group at the recent annual bakery-deli conference of the Retail Bakers of America in St. Louis did not mince words. They pointed out several things they didn't like about bakeries, and found some kind words to say about the deli. Here's some of what they thought.
d don't see gloves or a hairnet and they say, 'May I help you?' I say, 'No, thank you,' and walk out."