Technology supporting the checkout process at the point of sale is so important to retailers that many are afraid to tinker with it. Thus, they're content to leave well enough alone -- but that approach can't last forever.
"Supermarket at the point of sale hasn't changed much in the last 10 years," said Greg Buzek, president of Franklin, Tenn.-based IHL Consulting, which tracks trends in retail technology. "That's the big problem that we've got out there." According to IHL Consulting'