TOP 24 FEATURES OF SUPERMARKET WEB SITES IN 2002

RANKrcentage of Respondents Using1) COMPANY HISTORY 63%2) STORE LOCATOR 56%3) MEAL PLANNING 56%4) E-MAIL FEEDBACK FROM CUSTOMERS 51%5) JOB OPENING/RECRUITMENT 46%6) STORE EVENTS CALENDER 44%7) CORPORATE INFORMATION 44%8) SEND INFORMATIONAL E-MAILINGS 37%9) ONLINE COUPONS 36%10) SEND PROMOTIONAL E-MAILINGS 34%11) LOYALTY CARD INFORMATION 32%12) LOCAL NEWS/EVENTS 31%13) SHOPPING LISTS 29%14) HEALTH-RELATED

RANK

rcentage of Respondents Using

1) COMPANY HISTORY 63%

2) STORE LOCATOR 56%

3) MEAL PLANNING 56%

4) E-MAIL FEEDBACK FROM CUSTOMERS 51%

5) JOB OPENING/RECRUITMENT 46%

6) STORE EVENTS CALENDER 44%

7) CORPORATE INFORMATION 44%

8) SEND INFORMATIONAL E-MAILINGS 37%

9) ONLINE COUPONS 36%

10) SEND PROMOTIONAL E-MAILINGS 34%

11) LOYALTY CARD INFORMATION 32%

12) LOCA

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