Supermarkets have found two ways to improve efficiency and save money on transportation. Paradoxically, one gives them greater control, while the other takes some away.
In one instance, computer-based routing is giving management the power to map their own itineraries and even to monitor truckers' driving. Yet some supermarkets are leasing trucks from third parties, relying on others to satisfy transport needs. The arrangement can reduce logistical headaches and labor problems.<