UKROP'S FEATURED IN NEW BOOK ON TOP SERVICE

RICHMOND, Va. -- Ukrop's Super Markets here is featured as one of nine top service-oriented companies in a new book that examines the nature of quality customer service.In particular, the 26-unit, family-owned chain is cited for its quick response to customers' quests for meal solutions, which includes large self-serve salad bars in many units.The book, "Discovering the Soul of Service," was written

RICHMOND, Va. -- Ukrop's Super Markets here is featured as one of nine top service-oriented companies in a new book that examines the nature of quality customer service.

In particular, the 26-unit, family-owned chain is cited for its quick response to customers' quests for meal solutions, which includes large self-serve salad bars in many units.

The book, "Discovering the Soul of Service," was written by Leonard L. Berry, author of "On Great Service" which was published five y

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