WHY SERVICE IS STILL IN ORDER

Sandwiches programs are increasingly a grab-and-go game, but retailers are realizing they have to hedge their bets as well with a service offering. Most of the retailers SN interviewed said at least 80% of their sandwich sales were from the self-service case. While some are adding sandwiches at the service counter, or setting up made-to-order stations, others are concentrating more on expanding the

Sandwiches programs are increasingly a grab-and-go game, but retailers are realizing they have to hedge their bets as well with a service offering. Most of the retailers SN interviewed said at least 80% of their sandwich sales were from the self-service case. While some are adding sandwiches at the service counter, or setting up made-to-order stations, others are concentrating more on expanding the program's self-service component.

A deli director from a Midwestern chain who asked to

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