For years we've heard that retailers need to practice succession planning, and the term frequently refers to passing along a family-owned company to the next generation...
Speakers at this conference pointed to some luminaries in the field of customer service, including Walt Disney, to make points about how to please shoppers. ...
If you’re in the food industry, you can’t avoid all the focus in recent years on shopper insights. It’s become a must-include topic at industry gatherings and company meetings. ...