OK, so the bulk of your shoppers don't even use your website or Twitter page. Your conclusion is that investing a lot of effort in electronic media isn't worth it now because it won't provide a significant payoff in...
One of the biggest dangers for any business is to assume their customers feel appreciated. It's easy to make this mistake. Supermarkets know that in recent years they've lowered prices, unveiled EDLP programs...
This week's SN contains our 14th annual Financial Analysts' Roundtable, which carries a familiar format but reads differently than the ones that came before. This year a group of eight analysts faced the challenge of...
U.S. supermarket operators don't usually look to our northern neighbor for lessons about food retailing. But a recent development in Canada is worth watching...
One of the few advantages of this recession was that it led to clear-cut consumer behavior that could be counted on. High gas prices meant consumers would curtail trips to distant stores. High food prices meant...
Research surveys often confirm things we know or point to completely new developments. Two new industry studies — both relating to relationship building — take the middle ground. They don't reveal radical new...