How customer-centric is your business?

How customer-centric is your business?

Customer-centric has become something of a buzzword. It's easy to believe in retail that we have little to learn. After all, we can only survive if we do a good job for customers. We measure customer satisfaction, and employ mystery shoppers. And by and large, we are focused on serving our customers in the stores.

However, being customer-c

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TAGS: Marketing
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