quotThe consumer always takes center stagequot says Publix CEO Ed Crenshaw

"The consumer always takes center stage," says Publix CEO Ed Crenshaw.

Publix eyes changing consumer behaviors

Retailers must address quickly changing consumer needs -- both low-tech and high-tech -- in order to retain customers and make them into advocates.

That was the message of Ed Crenshaw, CEO, Publix Super Markets, who welcomed retailers to the FMI Midwinter Executive Conference in Miami Beach as chair of that event.

This year's Midwinter is focused on how the consumer is taking center stage, and Crenshaw asserted, "I'

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