Shoppers seek health guidance, personal service: study

Consumers are willing to shop at regional food chains and independents who offer significant points of competitive difference, according to a report conducted for the National Grocers Association by Phil Lempert, the Supermarket Guru and a contributing editor to SN.

“The more personalized the shopping experience at friendly, nimble regional supermarkets, the greater their edge over retailers less connected to communities and less empowered to please people as personal sit

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