Winning With Customer Service

Helping customers eat healthy is a constant struggle for Sunflower Food Store, but it's not the only front on which the retailer is fighting. Two years ago, a Wal-Mart Supercenter set up shop less than a mile down the road. To compete against both challenges, co-owner Scott Miller makes customer service a priority. Employees wear a white shirt and tie, and are instructed to offer help to any customer

Helping customers eat healthy is a constant struggle for Sunflower Food Store, but it's not the only front on which the retailer is fighting. Two years ago, a Wal-Mart Supercenter set up shop less than a mile down the road.

To compete against both challenges, co-owner Scott Miller makes customer service a priority. Employees wear a white shirt and tie, and are instructed to offer help to any customer who comes within 10 feet of them. Baggers are required to carry groceries out to cust

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