Following is Part 1 of a three-part transcript of the interview between SN retail editor Jon Springer and Ahold USA’s chief operating officer James McCann, which took place in June at a Giant store in Camp Hill, Pa. In this installment, McCann discusses the origins and progress of the Reshaping Retail strategy and how it is being deployed at stores and with associates.
Part 2, set to publish Wednesday, will cover McCann’s views on the competitive landscape, its appetite f
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