Among the COVID-19 pandemic coverage in this edition of Supermarket News’ Top 10 stories are two that focus on consumer relations, and how to defuse potentially difficult situations:
- 5 steps for dealing with anti-mask customers
- Training and making connections key to de-escalating conflicts with customers
The coronavirus story continued in other ways as well, both directly and indirectly — indicating just how pervasive the pandemic is in today’s society:
- BJ’s Wholesale Club rolls out curbside pickup at all locations
- Instacart expands Ahold Delhaize USA relationship with Hannaford launch
- Omnichannel efforts lift Walmart in second quarter
- Study: Walmart surpasses Amazon in online grocery share
- Target Q2 sales jump more than 24% overall and 195% in digital
- Walmart eases COVID-19 restrictions on store hours
One article focused on another issue dominating U.S. news:
- Target forms REACH committee to steer racial justice efforts
And one addressed yet another matter of importance — sustainability — while still getting in a mention of COVID-19:
- Kroger to migrate all Our Brands products to sustainable packaging
SN readers can find links to these Top 10 stories by clicking through the slideshow.
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