Grocery Chains Score in Customer Experience Ratings

WABAN, Mass. — Five grocery chains led by Sam’s Club and Publix Super Markets scored highest in a new survey of customer experience ratings by Temkin Group here.

The research, based on a survey of 10,000 U.S. consumers in January, showed only eight companies among 18 industries delivering an excellent customer experience, but they included food retailers Sam’s Club, Publi

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