BLOOMFIELD, Mich. — Hollywood Super Markets here has replaced its legacy back-end system with the Retail Boss Host system from BRdata, Melville, N.Y., tying the operation’s seven stores to a centralized corporate office. The business now maintains all items and pricing information within a single repository, including back-door receipts from each store.
“It saves us tons of time,” said Rick Welch, a partner in Hollywood Super Markets and IT manager, in a statement. “Formerly, when a data error was generated at one of the store locations — if, say, a hiccup occurred at the time it was being loaded in — it was very difficult and time-consuming to determine exactly why the numbers didn’t jibe, and to track that error back to its origin. All that’s changed, now; we never have one location being different from another because they’re all pulling the exact same numbers from the exact same file. If an error is found, it’s simply a matter of correcting it at the source.”
Welch said that having all the stores directly tied in with corporate also means that any corrections are implemented immediately, which was not the case with the old decentralized system in use. “With our old system, I’d make corrections and maybe wait for tomorrow for them to be implemented. Today I can do things and they take effect right now.”
He said another major factor in Hollywood Market’s ROI is the ability for the software to integrate with the organization’s accounts payable software, a capability that’s being implemented. “That’ll be a huge leap forward for us and a significant cost reduction. Till now we’ve had to have individuals looking at every bill, putting it through the system, and waiting for a response from the main office. Now we’ll be able to generate checks right out of the software that’s attached to the BRdata system. Our old program couldn’t do that at all.”
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