Publix Remains Atop Satisfaction Index

ANN ARBOR, Mich. — Consumers rated Publix Super Markets the best among major supermarket chains in customer satisfaction again in 2009, according to the annual American Customer Satisfaction Index.

ANN ARBOR, Mich. — Consumers rated Publix Super Markets the best among major supermarket chains in customer satisfaction again in 2009, according to the annual American Customer Satisfaction Index.

The Lakeland, Fla.-based chain saw its score rise by four percentage points, to 86, compared with a score of 76 overall for supermarkets. Cincinnati-based