Study: Customer Satisfaction Higher With Mix of Young and Old

A recent study of McDonald's locations in the United Kingdom has found that customer satisfaction is, on average, an impressive 20% higher in restaurants that employ kitchen staff and managers aged 60 or older.

LONDON — A recent study of McDonald's locations in the United Kingdom has found that customer satisfaction is, on average, an impressive 20% higher in restaurants that employ kitchen staff and managers aged 60 or older.

The fast food chain, The London Telegraph reports, invited Lancaster University Management School to examine the performance of 400 of its restaurants and that was a major finding. David Fairhurst, a McDonald's official in the UK, was quoted as saying tha

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