Study: Customer Satisfaction Higher With Mix of Young and Old

A recent study of McDonald's locations in the United Kingdom has found that customer satisfaction is, on average, an impressive 20% higher in restaurants that employ kitchen staff and managers aged 60 or older.

LONDON — A recent study of McDonald's locations in the United Kingdom has found that customer satisfaction is, on average, an impressive 20% higher in restaurants that employ kitchen staff and managers aged 60 or older.

Register to view the full article