IdeaXchange
Strengthening the link from manager to employee to customer

Strengthening the link from manager to employee to customer

I was struck by this comment on my last IdeaXchange post (“Is your store a good neighbor?”):

The friendly atmosphere starts with the managers and filters down to the employees. An employee will treat customers only as well as they are treated.

It reminded me that there is a direct chain of effect from manager to employee to customer that often needs to be str

Register to view the full article

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish