Unified Grocers Revamps Under New CEO Bob Ling Jr.

Unified Grocers Revamps Under New CEO Bob Ling Jr.

“Anytime there’s a transition in leadership, it’s an opportunity to look at everything we do — all the basic blocking-and-tackling — to determine if we should keep doing something the same way or change or modify it to improve how we do it." — Bob Ling Jr., CEO, Unified

Unified Grocers is off to a fresh start.

With the promotion of Robert "Bob" Ling Jr. to chief executive officer in May, the member-owned cooperative is assessing all processes and procedures to see where it can improve.

It has already instituted customer satisfaction teams to make it easier for the company to communicate with its members

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