Publix tops in satisfaction

Publix Super Markets took the top spot once again on this year’s American Customer Satisfaction Index, but collectively, smaller regional players showed gains.

Lakeland, Fla.-based Publix tallied a score of 86, compared with a satisfaction score of 78 for the supermarket industry overall. Since the ACSI’s inaugural year in 1994, Publix has remained No. 1 in its category — a feat unmatched by any other company in the Index.<

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