Bernauer: New Technologies Key to Customer Service

In a “State of the Industry” speech, Dave Bernauer, former Walgreens chairman and current board chairman of the National Association of Chain Drug Stores, Alexandria, Va., said new technologies will save pharmacists hours that can better be spent with customers.

BOSTON — In a “State of the Industry” speech, Dave Bernauer, former Walgreens chairman and current board chairman of the National Association of Chain Drug Stores, Alexandria, Va., said new technologies will save pharmacists hours that can better be spent with customers. Bernauer spoke during the association’s Pharmacy & Technology Conference here this week. Among the technologies he referenced were radio frequency identification, electronic prescriptions and electronic medical records, a

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