Expo East: Natural HBC Training Poses a Challenge

While customers expect more from employees trained in organic and natural foods and health and beauty care products, employees generally have more to learn about the HBC section, and training should be altered accordingly, Shannon Szymkowiak, marketing and member services manger at Whole Food Co-Op in Duluth, Minn., told SN after conducting a workshop called “Organic Retailer Training” at the Natural Products Expo East yesterday.

BALTIMORE — While customers expect more from employees trained in organic and natural foods and health and beauty care products, employees generally have more to learn about the HBC section, and training should be altered accordingly, Shannon Szymkowiak, marketing and member services manger at Whole Food Co-Op in Duluth, Minn., told SN after conducting a workshop called “Organic Retailer Training” at the Natural Products Expo East, here, yesterday. The Expo is being held through Saturday. “Yo

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